Join our team: Volunteer Coordinator, Crossroads Hospice Society

Join our team: Volunteer Coordinator, Crossroads Hospice Society

Organization Summary

Founded over 30 years ago, Crossroads Hospice Society (CHS) has the honour of serving the Tri-City communities of Anmore, Belcarra, Coquitlam, Port Coquitlam, and Port Moody. As a non-profit society, CHS supports its communities through its 10-bed stand-alone hospice residence is operates in partnership with Fraser Health, as well as Grief and Loss Services, and its Thrift Store. The Hospice allows individuals to live their final days in peace and comfort in a home-like setting. CHS is supported by an incredible team of employees and volunteers.

Job Summary

Reporting to the Hospice Manager, the Volunteer Coordinator plays a critical role in the recruitment, training, scheduling, supervising, and supporting of hospice visiting volunteers.  In addition to the responsibilities of the robust volunteer program, the Volunteer Coordinator is also an interdisciplinary team member, responsible for ensuring that patients/clients receive the appropriate services required in a manner consistent with CHS's policies and best practices. The Volunteer Coordinator ensures that palliative care support services are delivered in an effective and efficient manner, while maintaining the spirit, dignity and individual needs of the patients, their families, and guests. 


Key Responsibilities

Volunteer Management

  • Support the development of a volunteer team that represents, respects and values diversity and inclusion
  • Coordinate, support and promote the volunteer program to patients and families
  • Under the general direction of the Hospice Manager, lead the fulfillment of the volunteer needs of the organization, including recruitment, onboarding, training, and retention
  • Support and supervise volunteer shifts, ensuring volunteers have the information and resources needed to provide palliative care support
  • Support the collaborative development and implementation of volunteer evaluations, identify opportunities to enhance volunteer capacity and capabilities
  • Ensure volunteer scheduling is designed to support the evolving needs of patients and families
  • Coordinate and facilitate volunteer support meetings, volunteer events, and volunteer professional development opportunities
  • Promote an engaged and active volunteer culture, grounded in communication, cultural safety, and clear processes and procedures
  • Monitor and assess volunteer engagement through regular communication
  • Prepare and report on metrics related to the volunteer program
  • Maintain the accuracy and confidentiality of volunteer information
  • Support the development and evolution of volunteer programming, including Art Cart, Legacy Work, Musical Performances, Pet Therapy, Tea Cart Service, and others
  • Model CHS’s core qualities of honesty, integrity, responsibility, and confidentiality
  • Demonstrate and follow all safety guidelines and procedures to support and ensure a safe work environment and support the overall safety of staff and volunteers


Service Delivery

  • Support and contribute to an interdisciplinary team to ensure that hospice patients and families receive the appropriate support services
  • Work closely with Fraser Health staff, to assess and implement appropriate support services to ensure best possible patient/family experience
  • Assess referrals and needs of community clients and families
  • Educate community clients and families regarding the Hospice and services offered
  • Facilitate information and education about hospice, bereavement, and palliative care to the community
  • Work closely with Fraser Health staff, to assess and implement appropriate services and to ensure best possible patient/family experience
  • Ensure adherence and accountability to CHS philosophy, program mandates and agency policies
  • Collaborate with bereavement services, to provide seamless service to patients and families



  • Post-secondary diploma in related field (preferably Social Work and/or Volunteer Management)
  • Valid BC Driver’s License and access to use of a reliable vehicle
  • Minimum of 3 years of related experience in volunteer management and/or human resources, preferably in non-profit or community services
  • Proficient in the use of word processing, databases, spreadsheets, e-mail, social media, presentations, in particular Microsoft Office
  • Demonstrated commitment and passion for comfort care, patient focused service, community engagement and the non-profit sector
  • Demonstrated commitment to diversity, inclusion, equity, and reconciliation


  • Excellent overall leadership, administrative skills with the ability to manage multiple priorities
  • Exceptional interpersonal and communication skills, with a demonstrated ability to respect confidentiality and use discretion
  • Sound decision-making, problem-solving, and conflict resolution skills
  • Represent the CHS in a professional and courteous manner
  • Demonstrated self awareness, with the ability to navigate personal assumptions, values, principles, strengths, and limitations
  • Ability to carry out leadership role with integrity that reflects that same core values of CHS
  • An understanding and acceptance of the CHS’s philosophy


Working Conditions

  • Requires flexible availability to accommodate a work schedule that may include on-call services with reasonable notice
  • May be exposed to patients having infectious diseases
  • Intense, often emotionally charged environment

To Apply

Please send your resume and cover letter Attn: Sylvie Jensen, Hospice Manager to Applicants will be interviewed on an ongoing basis until a successful candidate is found. 

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