Join our team: Assistant Store Manager, Crossroads Hospice Thrift Store

Join our team: Assistant Store Manager, Crossroads Hospice Thrift Store

Organization Summary

Founded over 30 years ago, Crossroads Hospice Society (CHS) has the honour of serving the Tri-City communities of Anmore, Belcarra, Coquitlam, Port Coquitlam, and Port Moody. As a non-profit society, CHS supports its communities through its 10-bed stand-alone hospice residence is operates in partnership with Fraser Health, as well as Grief and Loss Services, and its Thrift Store. The Hospice allows individuals to live their final days in peace and comfort in a home-like setting. CHS is supported by an incredible team of employees and more than 200 volunteers.

Job Summary

Reporting to the Thrift Store Manager, the Assistant Store Manager is responsible for supporting the overall management, operations, and administration of the Crossroads Hospice Thrift Store. As an integral member of a team environment, the Assistant Store Manager is responsible for volunteer supervision, team building, customer service, merchandise pricing, cash handling and management, donations processing, and visual merchandising. The Assistant Manager advances financial targets and ensures operational guidelines are followed and are reflective of the vision, mission, and values of CHS.

Key Responsibilities

Operational

  • Oversee and assist in the daily operation of the "front of store" including, but not limited to, opening and closing, cashiering/daily cash out/bank deposit, petty cash, answering telephone inquiries and providing excellent customer service
  • Ensure that all sales transactions (cash, cheques, credit cards) are handled properly and reflect cash handling procedures and credit card compliance standards
  • Oversee the management of the online POS system, and ensure that systems are functioning
  • Assist in the development of operational and administrative procedures for Thrift Store operations
  • Support “back of store” activities, specifically, donation intake, sorting, pricing, storage and rotation, recycling, repurposing, and redirecting efforts
  • Empty, secure, and monitor waste, recycling, and donations at the end of each day
  • Ensure the interior and exterior Thrift Store areas are clean, presentable, and safe, free of any hazards
  • Provide and promote a high-level customer service experience
  • Demonstrate and follow all safety guidelines and procedures to support and ensure a safe work environment
  • Advise the Thrift Store Manager on, and takes immediate action to address, safety concerns or non-compliance of safety rules that could put an employee, volunteer, customer, donor, or the store at risk
  • Participate in strategic discussions with regards to business operations, profitability, and future development of the Thrift Store
  • Act in relief or as a designate for Thrift Store Manager, when assigned

Volunteer Management

  • Model CHS’s core qualities of honesty, integrity, responsibility, and confidentiality
  • Contribute to the development of a volunteer team that represents, respects and values diversity and inclusion
  • Assist in the development of polices and procedures related to volunteer engagement
  • Lead an engaged and active volunteer culture, grounded in communication, cultural safety, and clear processes and procedures
  • Assist with the recruitment, onboarding and training, supervision and evaluation of volunteers to enhance volunteer capacity and capabilities
  • Create and coordinate volunteer scheduling to ensure adequate levels of service
  • Train volunteers to in the areas of:
    • Customer service (i.e., issue management, telephone inquiries, sale support, etc.)
    • Opening and closing protocols
    • Cash management (including bank deposit, petty cash, etc.)
    • Telephone inquiries
    • Back of store tasks
    • Donation intake and sorting practices
    • Inventory control
    • Pricing
    • Product placement and merchandising
  • Support volunteers on the sales floor to ensure resolution of customer issues and promote a culture of high-level customer service
  • Assist in investigations, should allegations of misconduct arise
  • Attend and participate in CHS and Crossroads Hospice Thrift Store training programs and meetings
  • Perform other duties as assigned

Requirements

  • High school diploma
  • Valid BC Driver’s License and access to use of a reliable vehicle
  • Minimum three years of recent related retail/thrift store experience, with at least one year at a supervisory level; exposure to an online retail environment is preferred
  • A flexible work schedule, including weekends and evenings
  • Demonstrated experience working across customers, donors, and volunteers
  • Proficient in the use of word processing, databases, spreadsheets, e-mail, social media, presentations, in particular Microsoft Office
  • Proficient in the adoption, use and maintenance of an online & POS sales system, i.e. Shopify
  • Ability to use the internet to access employer-provided information (i.e., paystubs, benefit statements, etc.)
  • Proficient in math computations, i.e., able to reconcile daily receipts for accounting purposes
  • Demonstrated commitment and passion for client service, community engagement and the non-profit sector
  • Demonstrated commitment to diversity, inclusion, equity, and reconciliation
  • An equivalent combination of training and experience would be considered

Competencies

  • Excellent overall administrative and organization skills with the ability to manage multiple priorities at one time
  • High-level interpersonal and communication skills, with the ability to respect confidentiality and use discretion
  • Experience in adopting new equipment/software, training others to use it, and troubleshooting glitches.
  • Sound decision-making, problem-solving, and conflict resolution skills
  • Excellent listening and interpersonal skills, encourages open dialogue while building positive working relationships across diverse groups
  • Represent the CHS and the Crossroads Hospice Thrift Store in a professional and courteous manner
  • Demonstrated self awareness, with the ability to navigate personal assumptions, values, principles, strengths, and limitations
  • An understanding and acceptance of the CHS’s philosophy

Working Conditions

  • Exposed to moving vehicles
  • Exposed to cement or linoleum on cement floor surfaces
  • Required to sit, stand, walk, lift, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl for extended periods of time
  • Must be able to lift approximately 60 pounds

To Apply

Please send your resume and cover letter Attn: Rose McFarlane, Acting Thrift Store Manager to rose@crossroadshospice.org. Applicants will be interviewed on an ongoing basis until a successful candidate is found. 

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